Klanttevredenheid 2015

In November van het vorige jaar hebben wij een klanttevredenheid onderzoek gedaan onder alle bestaande klanten van Routeco. Dit onderzoek wordt jaarlijks herhaald en wordt centraal gedaan voor de landen waar Routeco actief is: Engeland, Oostenrijk en Nederland.

In deze blog willen wij u graag kort informeren over de aandachtsgebieden voor 2016 om ons serviceniveau nog verder te verbeteren.

Winnaar Waardebonnen

Allereerst het leukste aspect aan het doen van zo’n onderzoek. Wij hebben een prijs in het vooruitzicht gesteld, welke verloot zou worden onder de deelnemers. Zo gezegd, zo gedaan.

De winnaar van maar liefst 250 EURO aan waardebonnen is geworden:

JACK MACHIELSEN VAN SCHOLLE IPN

Resultaten

We hebben gezien dat de score over de totale 17 vragen welke we gesteld hebben ten opzichte van vorig jaar verbeterd is. Zo zien we dat accuratesse door de respondenten als meest belangrijk gezien wordt en hierop scoort Routeco zeer goed.

In de totaal score haalt Routeco Nederland een 7.3.

Nu we 2 jaar operationeel zijn is dit een prima score.

 

Niettemin zijn er altijd aandachtsgebieden waarop wij kunnen verbeteren:

-       Nog verder verbeteren van het ‘precies op tijd’ leveren

-       Betere registratie van RMA proces

-       Proactieve communicatie

-       Accuratesse niveau handhaven

Ondanks dat het aantal RMA’s erg laag is (0,74%) gaan we binnen Routeco het ‘Issue Handling’ proces verder toepassen. Ook Routeco Nederland gaat hiervan gebruik maken waardoor we alle meldingen beter kunnen registreren en dus gerichter maatregelen kunnen nemen.

Daarnaast gaan we vanaf Q2 werken met de door ons ontwikkelde DFSM (Dynamic Free Stock Module) In het kort komt de werking hiervan neer op een betere toekenning van voorraden en het continue monitoren van levertijden. Hierdoor zijn we in staat om u beter op de hoogte te kunnen houden rondom wijzigingen in verwachte leverdata.

Gedurende 2016 zijn dit de belangrijkste initiatieven op het gebied van customer service en op deze wijze proberen we elk jaar ons service niveau te verbeteren.

Zoals u weet vragen vele bedrijven u om deel te nemen aan klanttevredenheid onderzoeken.

Wij willen iedereen die de tijd heeft genomen om ons van deze belangrijke feedback te voorzien dan ook hartelijk danken.

New Industrial Hotspot from Prosoft features Location Tracking, VLAN, Radius Servers and more

The ProSoft Technology 802.11abgn Fast Industrial Hotspot (RLX2-IHNF) provides secure and reliable wireless solutions for plant-floor, SCADA automation, process control systems and mobile worker Wi-Fi infrastructure. 

It operates in the 2.4 or 5 GHz bands, including DFS channels. The Hotspot supports Access Point, Repeater, Bridging and Client modes. 

802.11n technology delivers fast data rates up to 300 Mbps. This provides excellent packet-per-second performance and robust communications in rugged industrial environments. 

ProSoft Technology's unique Fast Roam bridging feature seamlessly supports wireless communications to moving machines and platforms by providing access point switchover times less than 50 ms.

The RLX2-IHNF family adds RADIUS security for centralised management of security policies, VLAN support for network traffic segmentation and data prioritisation, QoS support for data, video, and voice prioritisation, and AeroScout location tracking support.

For further information please contact us by email at info@routeco.nl 

Harsh-Duty Contact Block Solutions for Hazardous Locations from Rockwell Automation

The Allen-Bradley Bulletin 800TC-XAF Explosion-Protected Contact Block is a robust solution for Class I Div. 2 environments, especially for E-stop and high vibration applications where typical reed switch solutions are undesirable.

Emergency Stop Applications

The magnetically operated design of reed switches prevents their use with emergency stop devices. In contrast, the 800TC-XAF explosion-protected contact block features a positive-opening normally closed contact as required for conformance with global emergency stop standards. Additionally, the design allows contact block stacking which increases application flexibility and accommodates safety circuits for illuminated E-stop devices.

High Vibration Applications

Reed switches are hermetically sealed in a glass envelope, which can be fragile and susceptible to damage from stress related to high vibration. The body of the 800TC-XAF explosion-protected contact block is moulded from an extremely durable thermoplastic resin, resulting in a contact block assembly that will maintain Class I Div. 2 integrity in the harshest applications.

In addition to the explosive nature of flammable gases, liquids or vapours potentially present in Class I Div. 2 applications, these materials can also be highly corrosive.

Features and benefits:

• A reliable UL 1203 certified solution for Class I Div. 2 environments (Groups A, B, C and D)

• Rugged construction ideal for use in applications involving shock and vibration

• 1-NO, 1-NC, A600-rated contacts

• Positive opening NC contact for global E-stop functionality

• For use with a wide range of push buttons:

• 800T 30 mm Type 4, 13

• 800H 30 mm Type 4, 4X, 13

• 800H/HL Type 7 and 9

• 800R stations

• Compatible with a broad variety of device types:

• Momentary contact push buttons

• Trigger action E-stops

• Push-pull devices

• Selector switches

• Push-to-test pilot lights

For further information please contact us by email at info@routeco.nl or please visit our website www.routeco.nl

New and enhanced ControlLogix I/O for advanced control applications

New ControlLogix Analogue I/O from Allen-Bradley has been enhanced for advanced control applications.

Three 8-channel isolated designs and 12-channel and 16-channel non-isolated designs with improved functionality of analogue I/O provide faster performance, more accuracy, better resolution and cost savings due to less space needed in the chassis for additional modules and power supplies.

Key Features:

• Isolated 8-channel and non-Isolated 12- and 16-channel modules with stability over the entire temperature operating range

• No field calibration required

• Advanced precision using 24-bit design

• Per channel status and fault LED annunciation

8-Channel modules also include:

• Time stamping in Peer-to-Peer applications

• Synchronised input sampling across all modules

• 1ms input sampling of floating point values

• Further technical product information is available by clicking here

For further information please contact us by email at info@routeco.nl  

Rethink what you should expect from your distributed control system

Today, process industry professionals face difficult challenges. How can we adhere to increasingly tighter compliance requirements while competing for market share in today’s globalised economy? How can we meet the continuous demand for new sources of productivity and margin growth while using the same automation approach and control system strategy we have been using for decades?

A modern Distributed Control System (DCS) is designed to help you address these challenges.

Integration of the DCS with the automation systems used in the balance of plant is often costly and engineering intensive. 

Maintaining multiple disparate automation systems is straining operations and support resources, restricting flexibility and responsiveness.

What is needed is a modern approach--one that delivers all of the core capabilities of a DCS to address the requirements of process control, but is built on contemporary technology that easily integrates with other automation systems, operators’ activities, and critical business systems. A modern DCS is built using plant-wide control technologies. Today, process control, discrete control, power control and safety control no longer have to be a choice of separate technologies. Today, manufacturers can choose to implement a plant-wide control system.  

Read a new whitepaper from Rockwell Automation on this subject by clicking here.

For further information please contact us by email at info@routeco.nl or please visit our website www.routeco.nl

New Guardmaster 442G Multifunctional Access Box - a flexible, secure and easy to use safeguarding solution

Rockwell Automation introduces the Guardmaster® 442G Multifunctional Access Box, an integrated access control and guard locking device which provides a complete safeguarding solution for full body access applications.

A high holding force, wide tolerance to guard misalignment (+/-5 mm), and an escape release option make the 442G an ideal choice for safeguarding large guard doors typically used in applications where full body access to the safeguarded area is required.

Features include:

• High holding force 2000N (Fzh tested to ISO 14119) is suitable for a wide range of guarding applications
• Unique RFID coded bolt actuator achieves the highest level of tamper resistance
• Available in two models: Power-to-Release and Power-to-Lock
• Available with up to three controls and indicators including an E-stop push button (a fourth control is possible for future configurations)
• Optional escape release allows a person locked inside the safeguarded area to exit quickly and easily
• Four bright LEDs provide status and diagnostics
• Outputs for door position, bolt position, and lock status are available to the control system
• Two integrated hasps available to affix padlocks
• Can be operated as a standalone device or in series with other devices 

For further information please contact us by email at info@routeco.nl 

It's not a cable; it's an antenna!

Have you thought about using a radiating cable but dismissed it, wondering why you would want a cable that acts like an antenna?

Well, this whitepaper from ProSoft Technology helpfully explains and outlines the benefits of using Radiating Cable. Using a radiating cable as an antenna offers major benefits: you can easily communicate to equipment moving along a track, replace slip rings in rotating equipment and provide a clear RF (radio frequency) signal where obstructions or plant-floor layout prevent a clear ‘line of sight’ to transmit from a traditional antenna.

What is a radiating cable?

• Long flexible antenna with slots to radiate RF signals that can be installed around corners, along monorail systems and through tunnels to propagate wireless data signals in situations that are tough for traditional antenna

• A metallic shield wraps around the cable to isolate the signals, this helps to maintain a strong signal and prevents the signal from creating interference with nearby RF equipment.

Placing RF signals precisely in crowded plants

• Can be placed accurately

• The growing use of wireless communication equipment in factories can cause a problem with overcrowding radio waves – radiating cable solutions mean new machines can co-exist without adding to the overcrowding

• Especially beneficial in rotating machinery which traditionally used slip rings to conduct communication signals. Slip rings are expensive to install and require regular maintenance.

Flexibility

• Can follow almost any path to provide wireless signals in places wireless can’t reach.

For further information please contact us by email at info@routeco.nl